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FREE SHIPPING OVER €50 IN THE EU WE PLANT 1 TREE FOR EVERY ORDER

SHIPPING

Updated: 21 October 2021

All orders placed Monday – Friday before 12 pm CET ship within 48 hours from our European (EU) warehouses. 80% of orders are shipped within 24 hours. For consumer protection, all orders are subject for review. It is the responsibility of the customers' to provide us with their correct address. Incorrect and/or addresses incomplete addresses can cause unnecessary delays and extra costs.

Additionally, orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take extra processing time due to increased volumes. Please allow 2-3 extra days for order processing. Thanks for your patience.

SHIPPING FAQ

How do you ship?

Please see the shipping information table below.

Norwegian orders

Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers.

Norwegian customers will not need to pay VAT when receiving their items. Please contact us via our contact page if any issues arise and we will solve them together.

For orders below 3000 NOK there should be no import duty charged by the Norwegian customs.

Non-EU orders (Excluding Norway, Australia and US)

Since we ship our packages from within the EU please be prepared to pay your country’s VAT, custom duty tolls and sometimes additional fees when your purchase from Ninepine outside of the EU.

For example, Swiss, Åland customers will have to pay to clear their items before receiving them. Couriers often charge an admin fee for importing the goods on your behalf. For example in Switzerland, DHL Express charges end consumers 20 CHF + 3% of the value of the parcel. 

As a small business, we are looking at ways to make it smoother for non-EU customers to purchase from us but this often requires local company registration and lots of legal fees - we are working on it and prioritising countries based on demand.

Australian orders

Orders to Australia that are below AUD 1000 are exempt from GST, import duty and admin fees. Please contact us if there are any issues.

UK orders

We have temporarily closed UK orders as we navigate new tolls, import charges and red tape due to Brexit. 

US orders

Orders to the US that are below USD 800 are exempt for VAT, import duty and admin fees. 

PO boxes and military bases

Due to our current contracts with contractors, we cannot deliver to PO and Military base addresses.

Country

Transporter

How long doe it take?

Sweden DHL Freight Service Point 2-5 business days (from day after pick up)
Finland  Matkahuolto Lähellä-paketti

Posti (Kotipaketti)

2-5 business days (from day after pick up)

 

2-5 business days (from day after pick up)

The Netherlands GLS Parcel (Home delivery)

DHL Express (optional)
4-6 business days (from day after pick up)

1-3 business days (from day after pick up)
Germany DHL Freight Service Point

DHL Express (optional)
4-7 business days (from day after pick up)

1-3 business days (from day after pick up)
Denmark DHL Freight Service Point

DHL Express (optional)
4-7 business days (from day after pick up)

1-3 business days (from day after pick up)
Norway DHL Express  2-3 business days (from day after pick up)
Austria GLS Parcel (Home delivery)

DHL Express (optional)
3-5 business days (from day after pick up)

1-3 business days (from day after pick up)
Belgium GLS Parcel (Home delivery)

DHL Express (optional)
3-5 business days (from day after pick up)

1-3 business days (from day after pick up)
Ireland GLS Parcel (Home delivery)

DHL Express (optional)
3-7 business days (from day after pick up)

2-5 business days (from day after pick up)
Lithuania, Latvia and Estonia DPD 3-5 business days (from day after pick up)
EU (rest) GLS Parcel (Home delivery)

DHL Express (optional)
3-7 business days (from day after pick up)

2-5 business days (from day after pick up)
Switzerland DHL Express  2-3 business days (from day after pick up)
Australia DHL Express  4-6 business days (from day after pick up)
US DHL Express  4-6 business days (from day after pick up)

If your country is not listed, please contact us. UK orders are suspended until further notice due to Brexit.

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